Frequently Asked Questions
Everything you need to know about O'Neill gear and services.
How can I track my O'Neill order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for wetsuits and apparel?
We offer a 30-day return policy for all items in original, unworn condition with tags attached. Please note that wetsuits must be returned in their original packaging to avoid creasing.
Do you offer international shipping?
Yes, O'Neill ships to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I find the right size for a wetsuit?
Wetsuits should fit like a second skin. We recommend using our detailed Size Guide, which uses height, weight, and chest measurements to ensure the best performance fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay or Klarna in select regions.
Does O'Neill offer a warranty on products?
Yes, we provide a limited warranty on wetsuits and UV products against defects in materials and workmanship. Please visit our Warranty page for specific duration details.