Returns & Exchanges
At O'Neill, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original, unworn condition with tags attached. Please note that items marked as Final Sale are not eligible for return or exchange.
Start Your Return
Visit our online Returns Portal and enter your order number and zip code to initiate the process and select the items you wish to send back.
Print Your Label
Select your preferred return method to generate a prepaid shipping label or a QR code for printer-less drop-off at authorized locations.
Pack Your Gear
Securely pack your items in the original packaging if possible, ensuring all original tags and liners are intact before sealing the box.
Ship and Track
Drop off your package at the designated carrier location; you will receive an email confirmation once your refund has been processed, typically within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing